This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any item ordered free of charge, within 14 days of delivery. The 14-day window starts on the day you effectively receive the item at your delivery location.
To notify us of your return, please contact our customer support team by sending an email to sales@copperea.com.
Once we are informed of your intent to return your order, you will have 14 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However, we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
Do I need to cover the return shipping cost?
It is the customer’s responsibility to cover the price of the return. We are working towards making this more convenient for the customer.
What type of refund can I expect?
If you return your order within the 14-day window aforementioned, we will refund you by the payment method you have chosen to make the initial purchase.
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request. We might, however, delay the refund if we haven’t received the item within that time window, or if we haven’t received evidence that the item was returned.
